Delete your data or account

Use the in-app flow below to erase your Bubblegum data at any time. We do not send confirmation emails after the deletion job completes, so keep this page for your records if you need proof later. You can also email us if you no longer have access to the app.

Delete your data (keep your account)

This option clears your learning history while leaving your login intact so you can start fresh. The flow runs on-device and finishes in a few minutes for most users.

  1. Open the Bubblegum app while signed into the account you want to reset.
  2. Go to Settings > Account > Delete data and review the summary of what will be erased.
  3. Confirm the request. A progress dialog will walk through each deletion step; stay in the app until it finishes.
  4. When the dialog reports success, you are signed out automatically and a clean session is created. Sign back in (or continue as a new learner) to generate fresh content.

Delete your entire account

This path removes the same data as the option above and additionally deletes your Bubblegum account credentials. Choose it only if you are sure you will not return with the same login.

  1. Open the Bubblegum app and confirm you are signed into the correct account.
  2. Navigate to Settings > Account > Delete account.
  3. Accept the confirmation prompts. The progress dialog shows the deletion status for each step. Stay connected until all steps succeed.
  4. After completion we log you out and close the session. You will need to create a new account if you return later.

What gets erased

  • Your profile details (display name, email address, learning settings, goals).
  • Lesson activity such as generated lessons, saved vocabulary, review queues, and analytics tied to your user ID.
  • Locally cached queues and other personalized data the app stores to speed up content delivery.
  • (Account deletion only) The authentication record associated with your Bubblegum login.

What may remain temporarily

  • Published lesson audio and other anonymized study assets so previously shared content keeps working. Contact us if you need a specific file removed.
  • Minimal financial records that we must retain for legal, security, or accounting requirements.
  • Operational logs that help us audit abuse investigations; these roll off automatically once the retention window expires.

Need help without the app?

Email us from the address tied to your Bubblegum account at support@bubblegum.la with the subject line “Data deletion request.” Include the platform you use (iOS, Android, or web) and specify whether you want a full account deletion or only the data wipe. If you write from a different address we may request additional verification before proceeding.

We aim to respond within one business day on weekdays (two days on weekends or holidays). If your in-app deletion job reports a failure, include a screenshot of the error so we can investigate faster.