Delete your data or account

Use the in-app flows below to erase your Bubblegum or Polyglobe account data at any time. We do not send confirmation emails after the deletion job completes, so keep this page for your records if you need proof later. You can also email us if you no longer have access to the app.

Delete your Polyglobe account

Polyglobe and Bubblegum use the same account. Deleting it removes your shared sign-in access, profile, and associated account data in both apps, including synced Polyglobe game progress and ranked results. Deleting an account does not cancel an app-store subscription; cancel any subscription in the store where you bought it.

  1. Open Polyglobe and sign in to the account you want to delete.
  2. Open Account > Delete Account.
  3. Review which shared account and data will be removed, then confirm.
  4. Stay connected until the deletion status reports completion.

You can also request deletion without installing or opening either app. Email support@bubblegum.la from the address used for your account, with the subject “Polyglobe account deletion request.” We verify that the account belongs to you before deleting it. Tell us if you only want Polyglobe game data removed while keeping your shared account. See below for data that may be retained and how to contact us if you use a different email address.

Arena room and shared game records are separate from your account. New rooms expire after 24 hours and shared games after seven days, then their records are queued for automatic deletion. Older room records may still contain a nickname from an earlier app version. Email us the room or shared game link to request removal of a retained record.

Remove Polyglobe Measurement Data

Polyglobe 2.0.0 offers optional Firebase Analytics on iOS, Android, and the web. Airbridge measurement remains paused in the native apps. Measurement records are separate from your account. Deleting your Bubblegum or Polyglobe account does not automatically erase data already received by Google or Airbridge.

  1. Open Polyglobe on your device or browser, then open Account or Sign In, then App Measurement to turn measurement off. You do not need to sign in to change this choice.
  2. Email support@bubblegum.la with the subject “Polyglobe measurement data deletion.” Include your platform and any measurement reference you already have, if available, so we can help with a manual vendor-data deletion request. You do not need to sign in. If the reference is unavailable, tell us; we cannot identify the separate measurement record from your account email alone.

Turning measurement off stops future Firebase Analytics collection and website Airbridge tracking-link use. It does not erase data already received by Google or Airbridge. Deleting browser cookies or your shared account does not erase those separate records. Contact support to request their removal.

Delete your data (keep your account)

This option clears your learning history while leaving your login intact so you can start fresh. The flow runs on-device and finishes in a few minutes for most users.

  1. Open the Bubblegum app while signed into the account you want to reset.
  2. Go to Settings > Account > Delete data and review the summary of what will be erased.
  3. Confirm the request. A progress dialog will walk through each deletion step; stay in the app until it finishes.
  4. When the dialog reports success, you are signed out automatically and a clean session is created. Sign back in (or continue as a new learner) to generate fresh content.

Delete your entire account

This path removes the same data as the option above and additionally deletes your Bubblegum account credentials. Choose it only if you are sure you will not return with the same login.

  1. Open the Bubblegum app and confirm you are signed into the correct account.
  2. Navigate to Settings > Account > Delete account.
  3. Accept the confirmation prompts. The progress dialog shows the deletion status for each step. Stay connected until all steps succeed.
  4. After completion we log you out and close the session. You will need to create a new account if you return later.

What gets erased

  • Your profile details (display name, email address, learning settings, goals).
  • Synced Polyglobe game progress, device sync counters, and account-linked ranked results.
  • Lesson activity such as generated lessons, saved vocabulary, review queues, and analytics tied to your user ID.
  • Locally cached queues and other personalized data the app stores to speed up content delivery.
  • (Account deletion only) The authentication record associated with your Bubblegum login.

What may remain temporarily

  • Published lesson audio and other anonymized study assets so previously shared content keeps working. Contact us if you need a specific file removed.
  • Minimal financial records that we must retain for legal, security, or accounting requirements.
  • Operational logs that help us audit abuse investigations; these roll off automatically once the retention window expires.

Need help without the app?

Email us from the address tied to your Bubblegum account at support@bubblegum.la with the subject line “Data deletion request.” Include the platform you use (iOS, Android, or web) and specify whether you want a full account deletion or only the data wipe. If you write from a different address we may request additional verification before proceeding.

We aim to respond within one business day on weekdays (two days on weekends or holidays). If your in-app deletion job reports a failure, include a screenshot of the error so we can investigate faster.